Customer Service Policy Statement
 

OUR COMMITMENT

SMFI Ltd. is committed to and has a high regard for our customers; (our external customers, our internal customers and all those affected by our works). SMF International recognises that effective and efficient management will provide the best service to all those concerned, will maintain high standards, directly reduce the cost of manufacturing and improve performance within the market place.

OUR POLICY
SMFI, its Board and Managers will:

Consult all those affected prior to manufacturing.

Give clear notification of work to be undertaken.

Protect the environment during Manufacturing.

Provide comprehensive safety against accidental injury.

Supply a caring service and respond to customer needs.

Welcome enquiries and provide information.

Provide the opportunity for views to be expressed.

Monitor, assess and improve our service through customer questionnaires and appraisal.

Provide after sales service care.

OUR KEY RESPONSIBILITIES

SMFI is accountable for customer care matters and requires its board and their managers to be responsible for customer care performance within their areas. All employees, contractors, clients and the suppliers are requested to cooperate fully in the delivery of this policy in order to achieve the continual improvements we seek.

OUR ORGANISATION

Each Director is responsible to the Managing Director for the implementation of the Policy within their areas of control.

Managing Director SMFI Ltd / SMF Asia Pacific Sdn Bhd